Q&A

1. About Similar Facebook Ads and Product Quality

We appreciate you bringing this to our attention. Like many businesses, we use Facebook advertising to promote our products. However, we want to be completely transparent:

• We manufacture our own clothing (primarily cotton-based) and maintain strict quality control

• While other merchants may use similar ad visuals, we cannot verify the quality of their products

• Our business model requires purchasing 2+ items to maintain quality at affordable prices

2. Purchase Protection and Consumer Rights

We understand your concerns about shopping through Facebook ads. Here's what you should know:

Payment and Protection:

• We use PayPal for all transactions, which offers strong buyer protection

• PayPal automatically refunds if tracking isn't verified within 14 days

• Merchants with >5% dispute rates face immediate account restrictions

Our Commitment:

• 24/7 customer service for any issues

• Full compliance with Facebook's strict ad policies

• Complete transparency about order status

3. Shipping and Delivery Information

Our shipping process is reliable and transparent:

• Estimated delivery times are clearly shown at checkout

• These estimates are based on our logistics partner's performance data

• Tracking information becomes available within 3-5 business days

• You'll receive email updates at every shipment milestone

We stand behind our products and service. If you have any concerns, our customer service team is always available to assist you.